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Tuesday, 21 May 2013

MTN Self Service App: How To Download The MTN Mobile Self-Care App

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MTN Mobile Self-Care App

How To Download MTN Self Service App

The MTN mobile self-care app is an application introduced by MTN Nigeria you can download on your phone which you can use to manage your mobile account transactions from your phone.
With MTN mobile self-care app, you can now enjoy a greater level of convenience and control of your mobile account. 

Things I Can do on the MTN Mobile Self-Care App

If you successfully complete the MTN mobile app download, you will be able to perform the following transactions from your phone:
You can-
  • Check your account profile
  • Check your recent account recharges
  • Subscribe for MTN internet bundle/MTN data plan
  • Subscribe to MTN callertunez, music and games on MTN Play
  • Check available balance and expiry data of your BlackBerry/Fastlink/mobile internet/Simple Surf data plan
  • Perform a SIM Swap on your lost/stolen MTN line
  • Purchase airtime or pay your phone bills using your Interswitch ATM card
  • Retrieve your PUK code to unlock your SIM
  • Request for MTN Data Settings to manually connect to the internet
How To download the MTN Mobile Self Care App

There are three methods by which you can download the MTN self service app.

Method 1

·         Send "CARE" to 5018.  The SMS is free. MTN network will send a link to download the app via an SMS to your mobile phone.

Method 2

·         You can visit the MTN Play wap portal at to download the app

Method 3

·         You can also call the MTN Customer Care on 180 or visit any MTN Walk-in center for them to send the app link to your phone.
If you are an iPhone and android devices user, the MTN self-care app can work on your phone. It also works on all low-end phones that support J2ME. 

For android and iphone users, you need a memory size of 1.5MB to download MTN self service app and while J2ME operating handsets require 150KB of memory size.


  1. mtn have done with this new innovation. thanks for sharing the info

  2. wonderful stuff mtn has done here!

  3. Due to mounting customer support costs, Operators are implementing self service channels on device. The high end features on Smartphone, Tablet and other interactive screens have given rise to new self care tools across multiple channels.

    We have developed comprehensive Self Care solutions both at the SIM level and Application level. Self Care SIM Tool Kit gets incorporated easily in the handset as soon as the programmed SIM is inserted into a mobile. The much more feature rich Self Care Application needs to be installed in the handset by the customer. These self-care application have been developed so that the users can resolve their problem themselves, rather than calling the help-desk for the basic queries. The customer can still call the contact center, in case the problem persists.

  4. There must be an improvement on the application, REASON: Any subscriber should be able to check the actual DATA BALANCE of each subscription instead of FAIR USAGE usually received by MTN.
    Pls, fix this and get it improved may be by the NEXT VERSION.

    1. sure! no matter how good something or someone is, there is always room for improvement

  5. Hurrah! At last I got a blog from where I be capable of genuinely take valuable information regarding my study and knowledge.
    Pc Application

  6. MTN SelfCare helps! I like the application.

  7. Thanks for sharing such a great articles where i can find all info please always sharing such a great value of articles keep it up

  8. a lot of thanks about great informative knowledge that is such a great article for me once again thanks

  9. this is such a great article for all and specially for me ,you are sharing awesome knowledge keep it up doing work a lot of thanks

  10. Thank u for supporting one of our services.
    Ref: #customer_care_representative

  11. can i check my message history with this app?

  12. This comment has been removed by a blog administrator.


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